Welcome to the VILLAIN Store FAQ—your go-to guide for everything you need to know. If you still have questions, hit us up via Live Chat or email us at contact@villainstore.com.au
What makes VILLAIN hoodies and tees premium?
Our hoodies are crafted from 100% French Terry cotton, 500 GSM, delivering unmatched quality, durability, and heavyweight comfort.
Our tees are made from 100% ultra-soft cotton, 180 GSM, featuring DTG (Direct-to-Garment) printing for vibrant, long-lasting designs that never fade. Luxury feel. No compromises.
Are VILLAIN hoodies and tees true to size?
Yes! Our products follow standard sizing, but if you prefer an oversized streetwear fit, we recommend sizing up. Check out our size guide before ordering.
How do I take care of my VILLAIN clothing?
- Wash cold (30°C max) with similar colors.
- Do not bleach or use harsh detergents.
- Tumble dry low or air dry to maintain the fit and fabric quality.
- Iron inside out (avoid printing areas).
Where do you ship from, and how long does it take?
We ship from Melbourne Australia, and delivery times are:
- FREE Express Shipping: 1-2 business days.
Processing is done same business day, and tracking is provided for all orders.
Do you ship internationally?
Yes, we do ship internationally. For bulk orders please contact us at contact@villainstore.com.au
How can I track my order?
Once your order ships, you’ll receive a tracking link via email.
What is your return & exchange policy?
We offer hassle-free returns and exchanges within 30 days if the item is unworn, unwashed, and in its original condition.
- Need a different size? We’ll exchange it for free.
- Changed your mind? Store credit is available.
Check our full Returns & Exchanges Policy for details.
How do I request a return or exchange?
- Email us at contact@villainstore.com with your order number.
- We’ll send return instructions.
- Once we receive your item, we’ll process the exchange or store credit.
What payment methods do you accept?
We accept:
✔️ Credit/Debit Cards (Visa, Mastercard, Amex)
✔️ PayPal
✔️ Afterpay (Buy Now, Pay Later)
Do you offer promo codes or discounts?
Yes! Sign up for our VIP list to get exclusive deals and early access to new drops. Stay connected on Instagram & TikTok for limited-time offers.
Is VILLAIN Store an Australian brand?
Yes, we are 100% Australian-owned and operated, delivering premium streetwear with luxury quality for the real ones.
Do you collaborate with influencers or offer sponsorships?
We’re always down to work with authentic creators, influencers, and athletes. If you align with our vibe, email us at contact@villainstore.com.au with your details.
How can I contact customer support?
We’re here to help! Reach us via:
- Live Chat (fastest response)
- Email: contact@villainstore.com.au
- DM us on Instagram (@villain_store_au)
🔥 Still got questions? Hit the Live Chat button or email us at contact@villainstore.com.au
VILLAIN Store – No Rules. Just Premium Quality.